Diamond BarHigh School

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Aeries Portal » Frequently Asked Questions

Frequently Asked Questions

NOTE: Additional questions and answers will be added to this page over time.

QUESTION: What do I do if I forgot my PARENT PORTAL password?

ANSWER: At the Parent Portal log in page, click on Forgot Your Password? You will be asked to input the email address you gave for your parent portal account. A confirmation email from [email protected] will be sent to you that will allow you to change your password. Please read the email carefully and follow the instructions it provides. If you do not find the email in your Inbox, be sure to check your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder.

QUESTION: What do I do if I cannot find the verification code given out by the GLC during registration?

ANSWER: You can visit our registrar, Chris Foy, in the administration office. Otherwise, you can contact Randy Thomas ([email protected]), our technology coordinator, and e-mail him the student's name, ID number and the student's home phone number that the school has on record. After verifying your identity, he will give you the verification code.

QUESTION: If I don't have an e-mail address, how can I set up a Parent Portal account?

ANSWER: An e-mail address is required to set up a Parent Portal account. If you do not have an e-mail account, you can share a Parent Portal account with a family member who does.

QUESTION: Do different family members have different Parent Portal Accounts?

ANSWER: Yes. Each family member, including the student, can have a different account to access PARENT PORTAL. All of them will access the same student information. Each user will use their own e-mail address and password to access PARENT PORTAL.

QUESTION: What can I do if I am not receiving a confirmation e-mail in the process of registering for my Parent Portal account?

ANSWER: Most email providers/programs run some type of Spam guard program. If you do not see an email from [email protected], check inside your SPAM folder, Junk mail folder, Bulk Items folder or Trash Folder to see if the email landed in any of those folders. HOTMAIL, MSN and Mircosoft LIVE e-mail accounts seem to always filter e-mail sent from us. Be sure to check your JUNK MAIL folder.

If you did not receive the auto generated emails from [email protected], you will need to check the SPAM settings within your email account to allow these emails to go to into your Inbox. You can also contact your email provider for support on how to allow these emails into your Inbox.

QUESTION: If I have more than one child in the Walnut Valley Unified School District, can I access the information for all of my children through one Parent Portal account?

ANSWER: Yes. After you have created an account for one of your children, log into that account. After logging in, you will see that child's name in the upper right-hand corner of the screen. Click the name. A menu will drop down with the option to "ADD ADDITIONAL STUDENT NOT LISTED". Choose that option and follow the directions. You will need the VERIFICATION CODE for each of your children to add them to your PARENT PORTAL account.

QUESTION: Why don't I see all of my son's or daughter's classes listed in the gradebook?

ANSWER: Classes are listed in PARENT PORTAL once a teacher creates a gradebook for that course and has added at least one assignment grade. If you do not see a course listed, a gradebook has not been created or the first assignment has not been added.

QUESTION: If I changed or dropped a class, why do I still see a grade?

ANSWER: Even though a student changes out of a class or drops a class, he remains in the teacher's gradebook until the teacher chooses to remove him. You may even see the grade for that student drop as more assignments are added to that gradebook. A student's report card grade and transcript are not impacted by such a grade. If you wish to be removed from the gradebook of a class you no longer take, contact the teacher.

: Who is able to access a student's information through Parent Portal?

ANSWER: The student and any family member who is given the Verification Code.

QUESTION: Can parents and students communicate with teachers through Parent Portal?

ANSWER: No. Parent Portal only reports information. If you need to contact a teacher, please e-mail or call him or her.

QUESTION: If we find incorrect family information listed in our child's Parent Portal record, who do we tell?

ANSWER: Please call or see our registrar, Chris Foy. (909) 594-1405.

QUESTION: How do I change my e-mail address in the school records?

ANSWER: Parent Portal assumes that the e-mail address you use to sign in, is the e-mail address you want in our school records. If you want to change the e-mail address you use, log in to Parent Portal, click on OPTIONS and then click on USER OPTIONS. You will be able to change the address you use to sign in to Parent Portal. This will also change the e-mail address in our school records.

QUESTION: What does a grade of NA mean in the gradebook?

ANSWER: NA stands for "Not Applicable". The student is excused from doing assignments labeled NA. They are not added or subtracted from the student's grade.

QUESTION: What does a red square mean in the gradebook?

ANSWER: If a student has not turned in a past due assignment, a red square will be displayed where the grade is usually displayed. This means that the student is receiving zero points, at this time, for the assignment.